Reschedule, Cancellation & Refunds

General

Bookablebiz Cancellation and Refund Policy is stated in our Terms of Service Part 4 and related clauses. This section only provides an overview. Please see the full Terms of Service for more details.

Appointment & Booking Services

Bookablebiz provides the Booking Services to Users for the purpose of assisting Customers in discovering and booking appointments with variety of participating Vendors and of assisting Vendors in more efficiently managing their calendars and increasing their customer base.
In response to a Customer’s online request for a Vendor appointment through the Bookablebiz Site or Bookablebiz Platform, the availability of appointments or bookable services is determined at the Can this “Verified User By Bookablebiz” be implemented?time of User’s query and is provided solely by information uploaded and submitted by the Vendor on the Bookablebiz Platform.
Users understand and agree that Bookablebiz does not independently verify the availability of any Vendor and cannot be held liable for errors in a Vendor’s calendar, such as double-booking or bookings that are not honoured by the Vendor. Once an appointment is made by a Customer through the Bookablebiz Site or Bookablebiz Platform, Bookablebiz will provide confirmation of the appointment to both the Customer and Vendor by email to the email address provided by said User upon registration.
By using the Booking Services, Users agree to receive appointment confirmations and reminders by email, SMS, push notifications, and/or any communication technology with which Bookablebiz may engage from time to time. Users agree that it is their sole responsibility to block their calendars and set their own reminders concerning their appointments or booked services. Bookablebiz shall not be held liable in the event an appointment confirmation or reminder is not sent to or received by a User for whatever reason.

Liability

For Vendors requiring debit or credit card information to finalize pre-paid appointments, Bookablebiz, through its payment gateway partner Stripe, utilizes this information as outlined in our Privacy Policy, with no liability for charges resulting from failure to cancel appointments per the Vendor’s policy.

Reschedule & Cancellation Policy

At Bookablebiz, we are dedicated to delivering exceptional services to both our valued Customers and Vendors. To initiate the booking of services, Vendors require pre-payment through a valid debit or credit card or PayNow. To maintain a consistently high level of service, we kindly request Customers to make reasonable efforts to reschedule or cancel appointments in advance if they are unable to honour the booking. To avoid cancellation fees, kindly note the following:

Customers should reschedule appointments before the Vendor’s cancellation deadline to avoid cancellation fees.
No fees will be charged for rescheduling bookings, subject to availability of slots.
Rescheduling or cancelling appointments can be conveniently done through the Bookablebiz Site under “My Bookings or My Appointments.”
Please refrain from directly contacting the Vendor for rescheduling or cancelling unless no available slots are shown on the site.

Refunds & Cancellation Fee

Unless otherwise specified, a cancellation fee will apply if a Customer self-cancels an appointment outside the Vendor’s policy or records a no-show.

The cancellation fee, as indicated during booking, will be deducted from the prepaid amount or charged to the credit card for late cancellations or no-shows.
Refund, after deduction of applicable cancellation fees, is per the Vendor’s cancellation/refund policy; Bookablebiz is not liable for refund processing or verifying payment information.
Multiple instances of no-shows or late cancellations may result in Account termination, at the sole discretion of Bookablebiz and the Vendor.

Cancellation & Refund Processing Fee

To cover the cost of administratively processing a refund of the prepaid payment for a booked service or appointment including the cancellation cost incurred by our Bookablebiz and Vendors payment processing partner, Stripe, all Users agree that any applicable refunds, per the Vendor’s terms and conditions of service, shall deduct a reasonable cancellation refund processing fee as highlighted in the agreed terms of service for a prepaid bookable service or appointment.