Help Center
Bookings, Appointments, Reschedule and Cancellation
Why do I need to create an account to book a service or make an appointment?
For security reasons and to protect our Vendors, only registered customers who have created their respective accounts by providing their email address with a secure password or a Google Account, are able to make bookings.
A customer account is also required before a customer is able to make a review or rate a vendor service that he/she has booked and used within 30 days after each service has been completed
How to make a book a service or book an appointment?
Go to Bookablebiz.com to search for a service or a vendor. Select the particular service, choose a date and time, and add to cart.
All visitors to Bookablebiz.com will be required to create an account to book a service or make an appointment.
If the vendor has more than one location, make sure you book the service at your preferred location.
If the vendor also offers you a choice of several resources to choose from, select the preferred resource check their booking availability when when making a booking.
For services that required advance or pre-payment to confirm a booking, the next step is to verify the service to be booked and the price, then complete the check-out form credit card details and click on the submit button.
It is important before confirming any booking or appointment that you check all the vendors terms and conditions including refund policies and cancellation charges as applicable.
If you have trouble making a booking with a vendor on the system, contact support@bookablebiz.com.
How can I reschedule my appointment?
Your booking or appointment can be rescheduled per the Vendor’s cancellation policy. The time frame allowing for cancellation or re-scheduling is set up individually by each Vendor
If your appointment can be re-scheduled, you can manage your appointment via the My Bookings under your “My Account”.
If you are unable to make changes to your booking online due to some technical problems, we recommend that you directly call the Vendor with the phone contact provided when you book the service.
Please note that Bookablebiz Support cannot re-schedule nor cancel your booking on your behalf under any circumstances.
How can I cancel my booking or appointment?
You can cancel your booking via your My Account and go to my My Bookings where all your bookings/appointments are listed.
Click on the booking/appointment that you want to cancel and follow the instructions on screen.
Importantly, please check the cancellation policy for each vendor and the cancellation time limits applicable.
Some vendors cancellation policy may apply a 100% non-refundable cancellation policy if you cancel your booking less than the cancellation time limit applicable.
For example, if Vendor A imposes a non-refundable refund policy if cancellation is made less than cancellation time limit for refunds of 24 hours before the booked date and time, then no refunds will be given if cancellation is made less than 24 hours before the booked date and time slot.
Another example could be Vendor B imposes a 50% non-refundable cancellation refund time limit is less than 48 hours before booked date and time. Then any customer who makes a cancellation less than 48 hours before booked date and time will only get a refund of 50% of the prepayment amount.
IMPORTANTLY, ANY CUSTOMER WHO MAKES A BOOKING CANCELLATION MORE THAN THE VENDOR CANCELLATION TIME LIMIT PERIOD, WILL GET PRE-PAYMENT REFUND AMOUNT LESS A REFUND PROCESSING FEE.
Why am I not able to make a booking I want?
If there are slots available on the date and time of your preference, you should be able to make a booking unless:
- the slot has been blocked by the Vendor for some reason and is still showing up as available due to some technical problems. Try making a new booking on another date and time.
- there’s a technical error and you are unable to make any bookings. Please contact support@bookablebiz.com and highlight the problem and the specific instance.
Cancellation & Refunds
I have cancelled my booking. How do I get a refund on my advance payment?
If booking was cancelled before the cancellation time limit, you will automatically receive an email cancellation notification which will indicate date and time of cancellation; the amount to be refunded less any applicable cancellation admin charges.
The vendor should refund the payment, less applicable cancellation admin charges, via the payment gateway on their end. It may take up to 1-2 weeks for the refund to be processed. Please note that Bookablebiz does not refund on the Vendors behalf at all.
If you do not receive your refund after 1-2 weeks, please contact the Vendor directly with your cancellation notification as reference. The Vendor contact can be found in their Vendor Profile.
How do I get my pre-payment cancellation refund from Bookablebiz?
Bookablebiz does not make refunds on the Vendor’s behalf. If a booking was canceled within the provided time, the Vendor should process a refund payment on their end based on their cancellation refund policy indicated when you made your booking. If you do not receive your refund after some time, please contact the Vendor from their contact details indicated on the platform.
I still have not got my refund from the Vendor. What can I do?
If you only called and have not requested the Vendor for a refund by email, we suggest that you do so. It is important to have an email trail to pursue refund requests. If you have attempted several email attempts, then please share with us all your email threads. We will investigate your case and advise next steps.
Why am I charged refund fees when I cancelled before the cancellation deadline?
For each cancellation of a booking even before the cancellation time limit, there will be a cancellation processing fee charged to cover payment gateway and vendor admin processing cost. Please see terms and conditions at time of making your booking.
More Questions on Fees
I was overcharge for my booking. What should I do?
Please contact the vendor preferably via email and provide your booking confirmation email and a screen shot of the charges incurred. See Vendor Contact details in the booking confirmation email and copy support@bookablebiz.com
What are the refund processing fees? Why is this necessary?
Most booking sites, like Bookablebiz, have cancellation policies in place, which vary depending on the platform, the specific service provider, and the time of cancellation. These policies are designed to protect service providers from last-minute cancellations and lost revenue.
Even if you cancel within the specified cancellation period, Bookablebiz, by default, charges a small refund fee processing fee, which is a percentage of the total booking cost. Some bookings might be non-refundable, meaning you won’t get any money back if you cancel. All these are indicated in the terms and conditions for each service you have ticked as accepted prior to confirming and paying for your booking.
Will I be charged any fees when making a booking on Bookablebiz but am paying at the Vendor location?
If you have opted to book a Vendor service that does not require a pre-payment online, then there is no processing fee charged.
However, at the Vendor location, you should check with the Vendor prior to making a payment about their refund policy.
Managing Your Account
How do I reset my password?
Go to customer login and then click on “Forgot Password?”. You will be asked for your email address used during your registration. Once verified, a “password reset” email will be sent to your email address. Follow the instructions to reset and chane your password.
How do I change my email address?
Login to your account. Go to “Profile” and you can change your email address there.
How do I delete my account?
Simply login to your account, then click on “Delete Account”. You will be asked to confirm the deletion request and to provide the reaons. Then when completed, please confirm deletion of account.
Card Payment, Errors & Scams
I tried to add my card details and the system does not seem to accept them.
Check that all card details are entered correctly: name on card; card number, expiration date; security code.
If a 2 factor verification is required, correctly enter the One-time-pin (OTP) into the OTP verification pop-up send to your mobile phone from your card issuing bank.
If system still does not accept your credit card, try another credit card or payment mode like PayNow.
If all the above fails, please contact us at support@bookablebiz.com.
How can I change my card information?
Please log in into you Bookablebiz.com account and go to Payments. You can change or remove your card details.
Does Bookablebiz store my credit card details?
No Bookablebiz.com does not store your credit card details at all for security and privacy reasons.
I receive payment link via text message or whatsapp. What shall I do? How do I avoid scams?
Here are some tips to help you stay safe and avoid falling victim to potential scammers posing as Bookablebiz providers.
- Booablebiz will never send you any payment link via SMS, Whatsapp or any other messaging app outside the secure Bookablebiz secure booking environment. All Bookablebiz Vendor payments are handled securely by Stripe, our payment processor. Stripe does NOT send out any payment link whatsoever as all transactions are securely done on the platform and no where else.
- Use common sense: If a payment request is unsolicited or comes from a business you don’t recognize, it may be a mistake or fraud attempt. Do not click any links and delete the message.
- Double check hyperlinks: Legitimate Bookablebiz web pages and payment links will always use bookablebiz.com domain or info.bookablebiz.com/ sub-domain.
- When in doubt, reach out to the Vendor or Bookablebiz Support to confirm.
- Report suspicious messages: If you receive a text that seems fraudulent, report it to Bookablebiz immediately.
Giving Customer Reviews
I booked a Vendor service on the platform. If I have a complain what shall I do? ?
Whether you booked and made an advance payment or paid at the Vendor location, we recommend that you first contact the Vendor concerned to share and resolve your unsatisfactory experience.
As a customer who has booked and used the Vendor’s service, you can leave your review and rate the Vendor and services provided. This must be done not later than 30 days after you have used the vendor service.
If the service rendered by such a Vendor was below expectations, we suggest you also provide your feedback via the platform’s ratings and comments facility concerining the Vendor.
How can I leave a review or rating?
A customer is able to make a review or rate a vendor service that he/she has booked and used within 30 days after each service has been completed. By default, only registered customers who have booked and used a service are allowed to give reviews and ratings of the service utilised by the same cusmtomer.
How to report one of the Vendors, who due to your experience, should not be listed on Bookablebiz?
If you like to report a business with justifiable reasons, please go to the Contact us section and email us your reasons. Please title your message as “Report” , provide the justification, and then submit.
Security
What do I do if I want to report a suspicious message or email from a Vendor?
Immediately contact the Vendor to confirm if te email or message was sent by the Vendor. If the message or email was NOT from the Vendor. Report/Block the sender and delete the messaage.
What precautions should I take to protect my account?
Data & information are the new currency in a digital world and should be protected with the utmost care. Below you can find 4 security rules that may help you keep your personal and business information secure.
- Take care of your passwords. Treat your passwords as the frontline defense against unauthorized access to your private information and business data
- Never reuse passwords for multiple accounts. Use only strong passwords. Keep your passwords private. Consider using password managers, for example Google Password Manager. Turn on multi-factor authentication if available.
- Always verify the identity. Not everyone is who they say they are. Always verify the identity of the person who asks you about confidential data or persuades you to perform a suspicious transaction. Bookablebiz will never ask you to make any ad-hoc payment or send your private information, such as passwords. If someone asks you to do so, or you are simply not sure if you were contacted by anyone from Bookablebiz, please contact us at support@bookablebiz.com.
- Beware of phishing. Phishing is the most common cyber attack method, where hackers use emails, text messages, and phone calls to try to obtain personal or business information. They usually try to impersonate banks or deliver services by using specially prepared message patterns to make it look valid. Always verify the sender and carefully read the message. If you notice something suspicious, never click on any hyperlinks, and do not open any attachments.
- Protect your devices. Following all the best security practices may be ineffective if you don’t keep your devices safe. First of all, never leave your computer and mobile devices unattended. Remember to log off when you’re not using your devices. And last but not least, make sure that your devices are running the latest security patches that are provided together with updates of the operating system and software.
Vendor Closure
I have made pre-payments. What can I do if a Vendor ceases its business? How can Bookablebiz help me?
Contact the Vendor for a refund
Bookablebiz does not make refunds on the Vendor’s behalf. Contact the Vendor to resolve the matter. You may have to show that you’ve done this in order to start other dispute resolution processes, so keep written correspondence of your attempts as proof.
What else can I do in such a case when the Vendor does not provide a refund?
Unless the Vendor’s terms and condition says otherwise, customers are generally legally entitled to the money paid in advance for unused sessions or membership. But this does not mean a customer will always get their money back as a Vendor company may be in debt and be wound up. Here’s what you can do if you find yourself in this situation:
- Claim a chargeback from your credit card issuing bank
A chargeback claim against the Vendor is when a credit card holder disputes a payment and initiates a reversal of the transaction. Common claims are for services not received, defective services, transaction errors and unauthorised transactions. Cardholders should contact their bank as soon as possible. Most banks will require them to submit a dispute resolution form within 14 days of the card statement date.
- Get CASE’s help with mediation
The Consumers Association of Singapore (CASE) is a non-profit, non-governmental organisation that helps to mediate between customers and businesses. You must pay membership and administrative fees to engage CASE to negotiate on your behalf, unless you belong to a union or organisation that is already a member. The complaint can be submitted online, and you will need supporting documents like receipts, credit card statements and any contract that was signed.
- Take legal action at the Small Claims Tribunal
If the amount being claimed is below S$20,000, you can file it at the Small Claims Tribunals of the State Courts. This is meant to resolve claims more quickly and less expensively than a civil trial. The claim must be filed within two years of the facts causing your legal action.
- Take legal action under the Consumer Protection (Fair Trading) Act
If the Vendor has engaged in unfair practices, for example refusing to provide a refund although it’s Cancellation and Refund policy allows otherwise, then the customer may have a claim under the Consumer Protection (Fair Trading) Act. In such cases, the customer can start an action in the court under the Act if the claim amount does not exceed S$30,000. This claim can also be filed at the Small Claims Tribunal,
